At Schlesinger Associates, our skilled associates, each selected for their unique expertise, are at the heart of our international team. Experts in marketing research services and well grounded in the industry's best practices, our staff is dedicated to delivering and supporting the most challenging of research projects.
Our clients find our partnership approach, our out of the box thinking and our can-do attitude refreshing, and appreciate our willingness to move heaven and earth to accommodate our needs. Whether it is through direct client responsibility or supporting roles, our people live by our company values of partnership, quality and service.
Click on the name of each executive for a photo.
“Exceptional service comes from the heart. It is delivered by people who can put themselves in the shoes of the people they are serving and who genuinely care about the experience they create. This service is based on trust with our clients and trust that our colleagues will always strive for excellence. When I employ people in my team, I seek out the people who know the power of a genuine smile and have a natural understanding of meaning of true service.”
Aaron Shaw
Managing Director
New Jersey
“Partnerships are about balance, and while I prefer to avoid clichés, I see our relationship with a client as similar to a seesaw. In my mind, the seesaw isn't about going up and down but about finding a perfect balance. It's more natural to allow gravity to do the work and let each side teeter in playful motion. I prefer to establish equal relationships with clients. These kinds of relationships take work and trust; they require commitment. I work hard to gain mutual understanding and to establish an even relationship, and the clients I work best with are just as willing to give back.”
Bj Kirschner
Managing Director
New York
“For me, quality takes commitment. The kind of quality we deliver at Schlesinger Associates requires time and trust. We know that we will come across unexpected challenges and tough decisions, but we also know, first hand, that the quality of work that comes from these partnerships is well worth the effort.”
Nick Polk
Facility Director
Houston
“Partnerships require the faith, respect, and understanding of the people working together. I should stress that these qualities need to come from everyone in partnership. I'm speaking of the difference between sitting across from each other in a face-off and standing next to each other facing a common goal. I think we stand next to our clients and use our combined strengths to create excellent work.”
Terri-Lyn Hawley
Managing Director
Boston
“Partnerships take on a whole new meaning when we are working with international clients and strategic partners. Relationships have to work around language barriers and cultural nuances, not to mention time zones. We thrive on these special relationships. We take nothing for granted and expect the unexpected. We take time to build strong relations and understanding with our strategic partners as we know our clients will always directly benefit. As a result, I find our worldwide research services truly exciting work.”
Amber Leila Jones
Vice President
“I started off thinking that it was the little extras that made Schlesinger excellent, but it's all of the little extra details taken as a whole. It's more than remembering a birthday; it's delivering results that exceed expectations and really "wow" the client. We understand your needs and enjoy delivering results that go beyond good to great.”
Liz Bloom
Vice President
New York
“Partnership means working together to meet a common goal; a good partnership means working hard to make sure every job is successful. At Schlesinger Associates, we have great partnerships which we truly value. We strive to understand and anticipate client needs and in return, they respect our advice and expertise. Great partnerships have helped to make Schlesinger Associates the leader it is today.”
Lindita Mezani
Facility Director
Philadelphia / Bala Cynwyd
“In this constantly evolving industry, we maintain partnerships with our clients. These relationships are often the biggest assets to creating quality research. Being able to anticipate a client's need has become second nature to many of us. Every individual on every level is encouraged to create long-lasting bonds that will continue to provide the greatest value for us.”
Jason Horine
Managing Director
San Francisco
“I imagine partnerships as unions, and at Schlesinger Associates we are united as a community of professionals. Our strength as a union, our shared knowledge and experience, our communication networks and mutual support provide us with the ability to offer the very best levels and consistency of service to our clients. This, in turn, generates trusting client partnerships. I value the strong internal and external partnerships that we hold which bring both professional and personal reward.”
Lester Brown
Associate Facility Director
Chicago O'Hare
“At Schlesinger our clients are more than just a project or scope of work; they are our partners. These partnerships require a willingness to listen and learn from various experiences and views. Our ability to learn from our clients has only made us stronger as a company and created relationships based on mutual trust and understanding.”
Chuck Hollander
Vice-President
New Jersey
“Quality of service doesn't come from a one-size-fits-all philosophy, but from personal attention to individual details. I give each client my best effort, which means staying focused and being a perfectionist. Working with clients to deliver outstanding work gives me the greatest personal satisfaction but also adds immense value to the whole.”
Nancy Ashmore
Facility Director
Dallas &
Houston
“I am more than just an employee at Schlesinger, I am a 'Schlesinger'. Well, it isn't really my last name, but I still feel like family. I would also say that this family bond extends throughout the company and out to our clients. These strong relationships insure that we are always working together to grow and succeed. It's also the reason that everyone is willing to provide service beyond client expectations.”
Stephenie K. Gordon
Vice President
Atlanta &
Orlando
“We build partnerships on a foundation of trust and compassion. On this foundation we expand these relationships by exceeding expectations and delivering quality results. We pay attention to details and focus on delivering only the finest work. This dedication defines our work and our clients; it is the reputation we have in the industry and the reason clients continue to value our work.”
Erin Jewell
Facility Director
Atlanta
“We stand out from a crowded market because of our dedication to our clients and commitment to providing quality results. We go above and beyond client expectations, and I would add that this attitude defines the people who work here. When people are constantly working together you reach a whole new level of mutual respect and trust that becomes the base for long-lasting partnerships. We are always excelling, always learning, and always going the distance.”
Trina Costello
Facility Director
Phoenix
““The secret of success is to do the common things uncommonly well.’ - JD Rockefeller. This is something we strive for every day in our attention to detail and commitment to making the common things extraordinary. I have to say it's working, people keep coming back. Good clients are like good wine - you never tire of either.”
Tobey Belsky
Facility Director
Los Angeles
“Someone once said, I'm pretty sure it was GI Joe, “Now you know and knowing is half the battle.’ I'd like to add that the other half is intuition. There is great joy in anticipating a need before a client, and then surprising them with exactly what they needed but didn't know they wanted. Good service is easy enough to find in this industry, but going the extra mile and delivering the excellence that we care about providing here at Schlesinger is rare.”
Pam Lintner
Research Director
“Outstanding service is the life-blood of our company. We put ourselves in the place of our clients and strive to anticipate, understand and support their needs, however unusual or unexpected they are. We simply seek to delight our clients and retain loyalty by caring about our clients' results and working hard to make them successful.”
Tiffany Peterson
Managing Director
Chicago &
Chicago / O'Hare
“Watching Schlesinger Associates grow over the past 40 plus years into the company it's become has been one of the biggest joys of my life. I have a passion for building and maintaining relationships; something this company is built around and continues to work on. This family business will continue to develop and build more partnerships in the years to come as we introduce ourselves to new emerging markets.”
Sarah Schlesinger
Founder
“Our company has evolved every year for the past forty plus years. At the core of this evolution has been the relationship we have with you, our client. This relationship extends well beyond those typical of a client and vendor; it is a true partnership where we work in concert to deliver quality results that are actionable to the end decision-maker. As part of this strong partnership, friendships often evolve which serve to sweeten the experience. I have to say it is because of these relationships that I continue to feel excited each morning as I walk into my office to begin my day.”
Steve Schlesinger
Chief Executive Officer
“Theodore Roosevelt once said, ‘Far and away the best prize that life offers is the chance to work hard at work worth doing.’ At Schlesinger Associates, we love what we do, and that has a lot to do with our relationships with clients. Our clients are our partners, our friends, and the people who help us set our standards high and make sure they are met. And we have fun along the way - which is really the best prize.”
Mike Sullivan
President
“For over 25 years I have been building relationships with clients. Originally the efforts were to build business, but as time progressed the partnerships became friendships. I look for every opportunity to strengthen our friendships, offer our friends the best efforts possible from our company, encourage our friends to communicate to us their needs and wants, and best of all, keep our friendships honest. I treasure all the relationships we have made over the years.”
Debra Schlesinger-Hellman
Executive Vice President
“Delivering the excellent results that Schlesinger is known for requires knowing more about your clients than they know about themselves. Working as a trial and jury consultant has taught me the value of quality communication and attention to detail that leads to equal partnerships and quality results. Not only are we experts at understanding and anticipating a client's needs, we also follow through with deliverables that exceed expectations.”
Howard Schlesinger
Executive Vice President
General Counsel & Trial and Jury Consultant
“Here at Schlesinger we do more than simply understand the surface of a project; we aim to know the entire depth and breadth of the client's needs. It means taking the time to go out and meet clients, to listen to them and ask smart questions; it means thinking critically and creatively to provide solutions that meet their long-term company needs. I seek to understand a client's own company values and adopt them where possible to the service we provide. I want to be sure that I'm putting the right services and the right team together to achieve our best results and real partnership relations.”
Kimberly White
Director of Client Development
“The acquisition of The Research House in 2006 was a success because we recognized that Schlesinger Associates and The Research House held the same values of true partnership, quality, and service. Blending together as one company came very naturally to us. We work hard for our clients' trust, and together, as one company, we focus on helping our clients meet their needs and goals in the US, the UK and worldwide.”
Sue Maldonado
Global Marketing Director
Managing Director, London
“I thoroughly enjoy the challenge of managing projects on a global scale and ensure that the quality and service we provide in our local offices is continued across the world through trusted relationships with our strategic partners. We understand the importance of cultural and operational differences across the world of market research and collaborate with our experts in any country in order to provide our clients with that local understanding. We appreciate the importance of providing international bids and updates as promptly as possible and so the close operational communication and the staggered time zones between our US and UK field offices means that we operate longer hours to reach those more challenging locations for our clients.”
Laura Haxton
Research Director
Central London &
Wimbledon
“I am inspired by Lilly Tomlin when she said, 'The road to success is always under construction'. Here at the Research House we strive to understand, pre-empt and anticipate our clients' needs - not an easy task, but as long as we continue to believe that complacency is never an option, we will continue to succeed. My motto is to not get ahead of others, but get ahead of ourselves - to set our own benchmarks and outstrip our yesterday by today.”
Michael D. Tees
Facility Director
Central London &
Wimbledon
“We strive to be the best in our field, both in terms of client service and technical development. We listen to and understand the technical needs of this industry and constantly look for solutions to improve the client research experience. The new Schlesinger On-Demand service is just one way in which we seek to make our technical services more convenient to our clients. We've found that where we lead, others follow and the outcome is improved levels of technical service in the industry. As an enthusiast of the world of Audio-visual and IT advances, I delight in the fact that since we have become a Schlesinger Associates company, the opportunities for further technical development seem limitless.”
James Phillips
Business & IT Director
Central London &
Wimbledon
