Terms and Conditions for Schmiedl Marktforschung

 

THE CLIENT
For the purposes of this document “The Client’ refers to the company commissioning the project with Schmiedl Marktforschung.

BOOKING PROCEDURE
On verbal or written confirmation by The Client, Schmiedl Marktforschung will send, by email, a confirmation letter and a ‘Confirmation Details’ form to The Client. Any discrepancies should be addressed to ‘The Managing Director’, by return.

ADVANCE AND FINAL PAYMENTS
a) Invoices will be billed to The Client and settled in the currency of the quotation.  The Client will be liable for settlement of the account unless otherwise agreed in writing at the time of confirmation.
b) Schmiedl Marktforschung requests an advance payment to cover all respondent incentives. This payment is to be received at least 5 working days prior to the study. An advance incentive invoice will accompany our confirmation. 
c) A final invoice will be submitted to The Client upon the conclusion of the project.  Final invoice settlement is due strictly within 30 days.

VALUE ADDED TAX
VAT is chargeable on applicable items to all clients located within Germany.  For EU clients, no VAT is charged on the invoice as liability for the payment of VAT is reversed to the recipient.  VAT is not applicable to clients based outside the EU.

FACILITY RENTAL INCLUSIONS
Facility rental costs include a Qualitative Assistant, digital video recordings, digital/Mp3 audio recordings, high-speed internet connection. Suites (conference room and viewing room) are available one hour before the start time of the first session and one hour after the last sessions’ end time unless otherwise arranged.

BID EXPIRATION 
This bid is valid for 90 days from the date provided.

STUDY SPECIFICATIONS
Costs submitted are based upon client specifications; changes in these specifications may result in changes of costs. Costs assume no respondent past participation stipulations.  Access to the research venue outside agreed hours will at an additional hourly rate.
The Client may need to request cost revisions form Schmiedl Marktforschung as more details become available post confirmation. A typical example of when a cost review should be requested mid project would be as exact translation, interpretation and transcription requirements are finalized. 

AGENTS AND CONTRACTORS
Recruitment and moderation may be sub-contracted by Schmiedl Marktforschung, as required.  Quotations by Schmiedl Marktforschung which are passed on must not be amended in any way.  Any commission or management fee must be presented separately from Schmiedl Marktforschung costs.

MULTI-CITY DISCOUNTS
A 5% discount to recruiting and facility rental will be applied upon final invoicing when using two Schlesinger Locations.  The use of three or more Schlesinger locations yields a 10% discount. Discounts are only applied when the same project is conducted in two or more Schlesinger locations within a 45-day time period.

MANAGEMENT FEE
Management Fees are not subject to client discount.

CANCELLATION & POSTPONEMENT
Facility & Services: In the event that this project is postponed or canceled once the project date is confirmed, it is necessary to invoice The Client for the facility rental fee and any other confirmed additional services including catering, technology or interpreter.  The facility cancellation charge will not be made if the studio can be resold for the same dates for a similar fee.  Recruitment and Management fees: For projects including participant recruitment, if studies are cancelled, then the project management fee and the fee for the recruitment of all participants to date will be invoiced.  If the study is postponed, then rescheduling fees will be charged and any new recruits required due to the postponement will be invoiced. 

RESPONDENT CANCELLATION BY CLIENT
We maintain careful procedures to ensure that recruited respondents honor their commitment to attend your project. We respectfully request that the recruited respondents be treated fairly in the event that they must be canceled due to The Client's change in specifications (i.e. date, venue, or qualifying criteria).  Recruited respondents who must be cancelled within one day of the study should be paid the full honorarium promised them.   If rescheduling respondents, additional fees will be applied.

GENERAL TERMS & CONDITIONS
With confirmation of a booking/project, The Client agrees to our general terms and conditions available on our website.

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